Support & Tickets

    Get help the way that fits your workflow

    Use local Support Booking for hands-on remote sessions, or raise AMPNM portal tickets for licensing and monitoring issues.

    Local Support Booking

    Book 1-on-1 sessions with our support team for troubleshooting, setup help, and general IT consulting.

    • Best for remote desktop help and configuration
    • Schedule time slots that fit your team
    • Assign bookings to specific support staff
    Book a support session

    AMPNM Portal Tickets

    Use the IT Support BD AMPNM portal for licensing, Docker deployment, and network monitoring issues.

    • Manage AMPNM licenses and activations
    • Report monitoring or uptime problems
    • Track ticket history alongside your devices

    When to use which?

    If you need hands-on help with your servers, workstations, or on-premise network, start with a Local Support Booking. If your question is about AMPNM licensing, Docker images, or portal access, raise a Portal Ticketinstead so everything stays linked to your deployment.