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IT Support BD Latest Questions

Asked: August 5, 20232023-08-05T13:57:33+06:00 2023-08-05T13:57:33+06:00In: Support

Business email Zoho

Jobayer Ahmed
Jobayer AhmedIT Assistant
Business email Zoho

I create a mail from Zoho where everything works but when I send mail from another mail it doesn’t arrive in my inbox (in another folder).

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    1. Support
      Support IT Senior Coordinator
      2023-08-05T18:20:02+06:00Added an answer on August 5, 2023 at 6:20 pm

      এটি মনে হচ্ছে যে, আপনি আপনার ইমেল অ্যাকাউন্টটি সঠিকভাবে Zoho সেট আপ করেছেন এবং আপনার জোহো ঠিকানা থেকে ইমেল প্রেরণ করার সময় সব কিছু ঠিকঠাক কাজ করছে। তবে, আপনি সমস্যা সম্মুখীন হয়েছেন যেখানে অন্য অ্যাকাউন্ট থেকে প্রেরিত ইমেলগুলি আপনার জোহো ইনবক্সে পৌঁছাতে পাচ্ছে না। এই সমস্যা সমাধান করার জন্য, আপনাকে নিশ্চিত করতে হবে যে আপনার ডোমেইনের DNS রেকর্ডগুলি সঠিকভাবে কনফিগার করা হয়েছে। এখানে আপনি যে প্রয়োজনীয় MX, SPF এবং DKIM রেকর্ড যোগ করতে সম্পূর্ণ ধাপে নির্দেশনা পাবেন:

      MX, SPF এবং DKIM রেকর্ড যোগ করা:

      MX রেকর্ড:

      • আপনার ডোমেইন প্রদানকারীর DNS ম্যানেজারে লগ ইন করুন।
      • MX রেকর্ড পৃষ্ঠায় যান এবং যেসব বিদ্যমান এন্ট্রিগুলি আছে, তা সরান।
      • “এড রেকর্ড” ক্লিক করুন এবং DNS ম্যাপিং পৃষ্ঠায় প্রদান কৃত MX রেকর্ড ডেটা লিখুন।
      • MX মানগুলি হল:
        • হোস্ট/ডোমেন: @ অথবা খালি
        • ঠিকানা/মেল সার্ভার/MX এন্ট্রিগুলি/মান: mx.zoho.com.
        • প্রাথমিকতা: 10
      • অতিরিক্ত মানগুলি যোগ করুন যেগুলির প্রাথমিকতা 20 এবং 50 এবং উল্লেখ করা হয় mx2.zoho.com. এবং mx3.zoho.com. এই দ্বিতীয়তা অনুসারে।
      • পরিবর্তনগুলি সংরক্ষণ করুন।

      SPF রেকর্ড:

      • DNS ম্যানেজারে টেক্সট রেকর্ডগুলি ট্যাবে যান।
      • “টেক্সট রেকর্ড যোগ করুন” ক্লিক করুন এবং SPF মান লিখুন: v=spf1 include:zcsend.net include:servers.mcsv.net include:zoho.com ~all
      • পরিবর্তনগুলি সংরক্ষণ করুন।

      DKIM রেকর্ড:

      • সুপার অ্যাডমিন হিসেবে আপনার Zoho Mail অ্যাকাউন্টে লগ ইন করুন।
      • কন্ট্রোল প্যানেলে যান এবং ইমেল অথেন্টিকেশন নির্বাচন করুন। ড্রপ-ডাউন থেকে DKIM চয়ন করুন।
      • ডোমেন নাম এবং সিলেক্টর সম্পাদনা করুন (যদি আগে যোগ করা না হয়ে থাকে, “zoho” সিলেক্টর নাম যোগ করুন)।
      • টেক্সট রেকর্ড মান ফিল্ড থেকে পূর্ণ টেক্সটটি কপি করুন।

      DKIM রেকর্ড যোগ করুন:

      • আপনার DNS ম্যানেজারে লগ ইন করুন।
      • নিম্নলিখিত বিশদগুলি সহ একটি টেক্সট রেকর্ড যোগ করুন:
        • হোস্ট নাম: zoho._domainkey
        • টেক্সট রেকর্ড মান: (আপনার Zoho কন্ট্রোল প্যানেল থেকে কপি করা DKIM রেকর্ড)
      • পরিবর্তনগুলি সংরক্ষণ করুন।

      যাচাই:

      • আপনার রেকর্ডগুলি সঠিকভাবে সেট আপ করার জন্য Zoho কন্ট্রোল প্যানেলে ফিরে যেতে “যাচাই” ক্লিক করুন।

      দয়া করে মন্তব্য করুন:

      • বিশেষ পরিপ্রেক্ষ্যে, আপনার ডোমেইন প্রদানকারীর ইন্টারফেস ভিন্ন হতে পারে যেখানে নির্দিষ্ট শব্দাবলীগুলি পরিবর্তন করে।
      • ইমেল ডেলিভারি বিচ্ছেদ সাহিত্যিকতা প্রয়োজন হলে কেবল একটি SPF রেকর্ড থাকার নিশ্চিত করুন।
      • DNS পরিবর্তনগুলি ইন্টারনেটে প্রপেগেট হওয়ার জন্য কিছু সময় নেয়া যেতে পারে।
      • রেকর্ডগুলি প্রপ্যাগেট হওয়ার পর, আপনি আপনার Zoho ইনবক্সে বাইরের অ্যাকাউন্ট থেকে ইমেল পেতে পারবেন। যদি কোনও সমস্যা অথবা সমস্যা অবস্থা থেকে বাচানো যায় না, তবে অবশ্যই Zoho এর গ্রাহক সহায়তা পেতে যোগাযোগ করুন।

       

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    2. Arif
      Best Answer
      Arif IT Moderator
      2023-08-05T18:09:25+06:00Added an answer on August 5, 2023 at 6:09 pm
      This answer was edited.
      It seems like you’ve set up your email account with Zoho and everything is functioning well when sending emails from your Zoho address. However, you’re facing an issue where emails sent from other accounts are not arriving in your Zoho inbox. To resolve this issue, you need to ensure that your domain’s DNS records are properly configured. Here’s a step-by-step guide on how to add the necessary MX, SPF, and DKIM records:

      Adding MX, SPF, and DKIM Records:

      1. MX Records:
        • Log in to your domain provider’s DNS Manager.
        • Navigate to the MX records page and remove any existing entries.
        • Click “Add Record” and enter the MX records data provided on the DNS Mapping page.
        • The MX values should be:
          • Host/Domain: @ or Blank
          • Address/Mail Server/MX Entries/Value: mx.zoho.com.
          • Priority: 10
          • Add two more MX records with priority 20 and 50, pointing to mx2.zoho.com. and mx3.zoho.com. respectively.
        • Save the changes.
      2. SPF Record:
        • Navigate to the TXT records tab in the DNS Manager.
        • Click “Add TXT Record” and enter the SPF value: v=spf1 include:zcsend.net include:servers.mcsv.net include:zoho.com ~all
        • Save the changes.
      3. DKIM Record:
        • Log in to your Zoho Mail account as a Super admin.
        • Go to Control Panel and select Email Authentication. Choose DKIM from the drop-down.
        • Edit the domain name and selector (add “zoho” as the selector name if not added already).
        • Copy the entire text from the TXT record value field.
      4. Add DKIM Record:
        • Log in to your DNS manager.
        • Add a TXT record with the following details:
          • Host Name: zoho._domainkey
          • TXT Record Value: (Paste the copied DKIM record from your Zoho Control Panel)
        • Save the changes.

      Verification:

      • Go back to the Zoho Control Panel and click “Verify” to ensure your records are correctly set up.

      Please note:

      • The specific terminologies might vary based on your domain provider’s interface.
      • Ensure that you have only one SPF record to avoid email delivery interruptions.
      • It might take some time for the DNS changes to propagate across the internet.

      After the records have propagated, you should be able to receive emails from external accounts into your Zoho inbox. If you encounter any difficulties or if the issue persists, don’t hesitate to reach out to Zoho’s customer support for further assistance.

      Certainly, let’s delve a bit deeper into the process of configuring MX, SPF, and DKIM records to ensure proper email delivery to your Zoho inbox.

      MX Records (Mail Exchange Records): MX records play a crucial role in directing incoming email messages to the correct mail servers. These records specify the mail servers responsible for receiving email messages on behalf of your domain.

      • Priority: Each MX record has a priority assigned to it. Lower numbers indicate higher priority. Email servers will attempt to deliver emails to the server with the lowest priority first. If that server is unavailable, it will try the next one with a higher priority.

      SPF (Sender Policy Framework) Record: SPF records help prevent email spoofing and phishing by specifying which IP addresses or domains are authorized to send emails on behalf of your domain. It’s essentially a list of servers that are allowed to send emails using your domain name.

      • Include Mechanism: The “include” mechanism allows you to include other domains or IP ranges in your SPF record. In your case, you’ve included zcsend.net, servers.mcsv.net, and zoho.com in your SPF record.

      DKIM (DomainKeys Identified Mail) Record: DKIM is a cryptographic method that adds a digital signature to your outgoing emails. It helps verify that the email was indeed sent by the domain it claims to be from and that it hasn’t been altered during transit.

      • Selector: DKIM uses a “selector” to differentiate between different sets of keys for a domain. In your instructions, you’re using the “zoho” selector.

      Verification:

      • After adding the records, you should allow some time for these changes to propagate across DNS servers worldwide. This process can take a few hours to up to 48 hours, depending on your domain provider.

      Additional Tips:

      • Make sure there’s only one SPF record for your domain to prevent email delivery issues. Multiple SPF records can cause validation to fail.
      • Ensure the TTL (Time to Live) value for your DNS records is set to a low value when making changes. This ensures that the changes take effect more quickly.

      Toolkit by Zoho Mail:

      • The Zoho Mail Toolkit is a free lookup tool that helps you perform DNS-related lookup queries. You can use it to check the status of your MX, CNAME, and other DNS records.

      Remember, while I can provide information and guidance, specific steps might vary based on your domain registrar’s interface. If you encounter any issues or have questions, don’t hesitate to reach out to Zoho’s support or your domain provider’s support for assistance tailored to your situation.

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    3. admin
      admin IT Partner
      2023-08-05T18:06:46+06:00Added an answer on August 5, 2023 at 6:06 pm

      It sounds like you’re experiencing an issue where emails sent from another email address don’t arrive in your Zoho inbox. To resolve this, you’ll need to make sure your domain’s MX, SPF, and DKIM records are properly configured. Here’s a step-by-step guide to help you set up these records correctly:

      MX Records Setup:

      1. Log in to your domain provider’s DNS Manager.
      2. Locate the MX records section and remove any existing entries.
      3. Add new MX records using the information from the DNS Mapping page:
        • Enter the mail server value as “mx.zoho.com” with priority 10.
        • Add additional MX records for redundancy with priorities 20 and 50.

      SPF Record Setup:

      1. Navigate to the TXT records tab in your DNS Manager.
      2. Click on “Add TXT Record.”
      3. Enter the SPF value provided: v=spf1 include:zcsend.net include:servers.mcsv.net include:zoho.com ~all

      DKIM Record Setup:

      1. Log in to your Zoho Mail account as a Super admin.
      2. Access the Control Panel and select “Email Authentication,” then choose DKIM.
      3. Edit the domain’s selector, or add one named “Zoho” if not already added.
      4. Copy the entire text from the TXT record value field.

      Now, configure the DKIM record in your DNS manager:

      1. Add a TXT record with the hostname as zoho._domainkey.
      2. Paste the copied DKIM record value in the TXT record value field.
      3. Save the changes in your DNS manager.

      Final Verification:

      1. Return to the Zoho Control Panel and click “Verify” for the DKIM records.

      Please keep in mind:

      • It might take some time for these DNS changes to propagate across the internet.
      • Ensure you’re using the exact values provided in the setup instructions.
      • Make sure that you don’t have multiple SPF records, as it could impact email delivery.
      • Double-check the priority values for MX records.

      After these records have propagated, test sending an email from an external account to your Zoho address to verify if the issue is resolved. If you encounter any difficulties during this setup process, don’t hesitate to refer to your domain provider’s support or reach out to Zoho’s support for further assistance.

      Please note that the instructions provided are based on general information and terminology, which might vary based on your domain provider. It’s always recommended to consult your provider’s documentation or support for the most accurate guidance.

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